For Our Clients
We Ask That You Update Your Privacy Policy To Include The Following:
Customer Feedback & Reviews
After you use our services, we may contact you by email, SMS or messaging services to request feedback about your recent experience. This helps us improve our services and customer care.
What data we use
- Name
- Email address and/or phone number
- Feedback or comments
We do not process sensitive personal data for feedback purposes.
Why we contact you
Customer data is used to:
- Request feedback after a recent service
- Improve customer experience
- Invite customers to leave a public review on platforms such as Google Reviews
How feedback is handled
Positive feedback may be invited to be shared publicly
Negative or private feedback is handled directly by our team
Third-party support
We use a trusted third-party reputation management provider to collect feedback and manage reviews on our behalf, in line with GDPR.
Lawful basis
Feedback requests are sent under our legitimate interest in improving our services.
Your rights
You can opt out of feedback messages at any time and request access to or deletion of your data.
The Tara Building, Tara Street, Dublin 2, D02 RY83, Ireland
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