DPA (Data Processing Agreement)
Explained
What is a DPA?
A Data Processing Agreement (DPA) is a standard GDPR document that explains how customer data is handled safely when a third-party service is involved.
Under GDPR:
- You remain the Data Controller (you decide why customers are contacted)
- LocalGrowth acts as your Data Processor (we only process data on your instructions)
Why do I need a DPA?
A DPA is required whenever a service provider processes personal data on your behalf.
It:
- Confirms GDPR compliance
- Protects both parties
- Clearly defines responsibilities
- Is a legal requirement under GDPR (Article 28)
What data does the DPA cover?
Only basic customer information, such as:
- Name
- Email address
- Phone number
- Feedback or review content
No sensitive or medical data is processed.
What does LocalGrowth do with the data?
LocalGrowth uses customer data only to:
- Send feedback requests after a recent service
- Collect customer feedback
- Invite customers to leave reviews (e.g. on Google Reviews)
- Share private feedback with you
- Respond to public reviews on your behalf
We never sell, reuse or market to your customers.
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